Return

Each file provides a jargon-free overview to a management idea, who "invented" it, how it is used and references for further reading. Click on each to read the full details. PDF versions of all files are also available.

1. Just-in-Time / Kanban - this is the basis of lean operations, but what does it really mean?
   
   
2. Six Sigma Quality - there is so much six sigma hype: saving companies from failure, very high salaries for six sigma experts, karate nomenclature. Is it for real?
   
   
3. Competitive Advantage - we all need some, but how do you get it?
   
   
4. The Marketing Mix - what gets our customers going
   
   
5. SWOT Analysis - blood sweat and tears?
   
   
6. The Value Chain - find out where value is added in your processes
   
   
7. The Balanced Scorecard - does money make the company go round? Or are there other factors involved?
   
   
8. The Waste Hierarchy - environmental jargon or some common sense?
   
   
9. Cause-Effect Analysis - the famous Fish-Bone analysis or the Ishikawa Diagram
   
   
10. "Customer Pull" - do we push products and service to our customers or do they pull our offerings along?
    
    
11. "Lean Thinking" - The new L-Diet for every organisation
    
    
12. 5S Workplace Organisation- the foundations of effective operations
    

Please ensure you accept the Greenfile Developments Terms of Use before downloading/opening any file.